your cart


No products in the cart.

Return & Refund Policy

Return & Refund Policy

  1. For items with ready stock, order cannot be cancelled once the payment is made. However, customers may top up to higher value products if the item returned to us is 100% new & sealed. 2-ways postage will be borne by the customers.
    Price difference is not refundable if customers decide to change it to a lower value product.
    ** Eartips, earpads or any other items with unsealed packaging that may have contact with the human body are not returnable due to hygiene issues.

  2. For the pre-order case, please note that deposit payment means the deal has been sealed and finalized according to trust between the seller and buyer.
    We reserve the right to only refund up to 50% of the deposit amount for order cancellation caused by the buyer's personal reason after 12 hours.
    Customers may apply for refund or exchange to other items (need to top up for price differences if the value of new item is higher) if suppliers or manufacturers are not able to fulfill the pre-order item. 

  3. Products will be exchanged 1 to 1 if there's any manufacturing defect found within 7 days after receiving the product (subject to manufacturer approval).
    Any defects caused by human factors or acts of God are not covered.
    ** Any manufacturing defects that occur after 7 days cannot be exchanged directly, however customers may send it back to us for warranty claim.

  4. Standard warranty period of the products are normally 1 year. Certain products might have longer or shorter warranty periods. Kindly check with our customer service to confirm.
    ** Accessories like eartips, earpads, headband covers, headphones cases, headphone stands etc are considered wear and tear and are not covered under warranty. Kindly contact our customer service if you found any manufacturing defects within 7 days.

  5. Products can only be exchanged or applied for warranty claims if needed based on T&C mentioned above.

  6. We reserve the right to make the final decisions and to change these terms and conditions at any time without prior notice.

Added to cart successfully!